Right to retract

Right of withdrawal

Right to cancel the contract

Under the Belgian Act of 6th April 2010 on commercial practices and consumer protection information, the purchaser, as a consumer, has 14 working days from the date the order was placed to notify, that he is cancelling his purchase, should this be the case.
You may notify your cancellation by e-mail, fax or registered mail.
Where the cancellation is valid, you must return the voucher(s) concerned within 3 working days from the date the e-mail, fax or registered mail was sent, enclosing the invoice. As soon as the returned item is received, we will reimburse you by bank transfer for the amount of the order in question. . You will be liable for the postage costs incurred in returning the item to us, except where the delivery is not what you ordered.

Contact information and customer service
By e-mail :

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You can contact us using the form.

By telephone
You can call us on +32 (0)87 77 25 60

By fax
You can fax us a message on +32 (0)87 77 50 66

By post
You can send us a letter at :
Les Thermes de Spa
Colline d’Annette et Lubin
4900 Spa