Terms of Sales

General terms and conditions of sale

Welcome to the Les Thermes de Spa shop!

Thank you for the trust you have placed in us, we take your rights fully into consideration. The general terms and conditions of sale tell you exactly what your legal situation is each time you visit our shop and make an order.

Article 1. Acceptance of the terms and conditions
By completing and confirming the order form, it is understood that you unreservedly accept our general terms and conditions of sale.

Article 2. Ordering process
Any order placed via the Les Thermes de Spa online store is considered complete following the five successive steps mentioned below. Each step is completed in turn when you click an icon or a confirmation button.
If the purchaser wishes to modify part of their order, they need to click on the “Back” button in their browser. At final confirmation, mentioned in Article 2, e, the purchaser is contractually committed.

  1. Product selection
    An internal search engine and navigation by categories within our catalogue of items allows the purchaser to find references for our items. Within the various results of any search conducted by the purchaser, the purchaser selects the product that they wish to buy by pressing the “buy” button. A “shopping basket”, containing the selected product is displayed. The purchaser can add other items to their basket by clicking on the button “continue”, or finalise their order by clicking the button “order”.
  2. Identification
    At the end of the product-selection stage, the purchaser must identify themselves in order to be able to buy the items selected. Before making their first purchase, the purchaser must register with the Les Thermes de Spa shop by completing the form shown in full, in a way that is honest and consistent with fields on the form. An “account” is then created. The login details are made up of a user email and a password. If an identification error is detected by Les Thermes de Spa online shop, an error message is displayed.
  3. Shipping method
    Les Thermes de Spa delivers the products presented on the website exclusively in Belgium. The products will be sent to the delivery address provided by the purchaser when identifying themselves as they make their order. Additionally, in the case of an error when entering the postal address concerned, or if the parcel is not received within the time stated below, Les Thermes de Spa cannot be held liable. All taxes are included in delivery costs. Delivery costs will not be refunded under any circumstances. Thermes de Spa uses the company b-post and can never be held liable for not meeting the carrier’s obligations in case of a delay in the delivery time provided for below, following any disruptions or a total or partial strike by this company. The package will be entrusted to the company at the time of the order no later than two (2) working days after receiving full payment of the order amount. Delivery times vary between 2 and 5 days accordingly (details given at the time of the order).  The risks related to the transfer of the order, namely loss or damage, are borne by the purchaser from the time of the order. Les Thermes de Spa uses the services of b-post and accepts no liability in the event of a problem related to carriage of this non-secure shipment. However, it is possible for the purchaser to request shipping secured by post upon express request by mail when making the order. The additional costs will then be charged to the customer.
    Errors in the shipping addresses are the customer’s responsibility.
  4. Payment method
    The purchaser is invited to enter a billing address, which may be different from the shipping address. Information concerning the payment method are communicated to the purchaser, as well as the procedures for obtaining possible reductions in the form of fields to complete.
  5. Confirmation
    A web page containing the details of the order carried out by the purchaser is displayed for the purposes of confirmation. The order details include:
  • The number of items ordered;
  • The total price of the order including VAT and any shipping costs ;
  • The shipping address and method ;
  • The billing address ;
  • The payment methods ;

For each item, the order detail state:

  • The description ;
  • The price including VAT ;

If the purchaser wishes to confirm their order, they click on the button “Confirm order”. Without prejudice to the articles entitled “Executing the order”, ” Ordering and paying” and “Cooling-off period”, the purchaser is committed to Les Thermes de Spa when they permanently confirm the order by clicking on the icon “Confirm order”. If an error is detected during the order, an error message is displayed.

Article 3. Executing the order
Les Thermes de Spa is bound by the order made by the purchaser when the acknowledgement of receipt is sent accepting that Les Thermes de Spa will handle it. Les Thermes de Spa reserves the right to subject the order confirmation to other conditions, to suspend or refuse it in the specific list of cases below:

  • Incomplete or incorrect purchase orders;
  • The communication of manifestly erroneous information ;
  • Non-payment of previous orders ;
  • Orders for an unusually high number of items ;
  • Orders for an abnormally high total amount ;

Les Thermes de Spa will send the purchaser a confirmation email confirming the order as soon as possible. This confirmation includes :

  • Les Thermes de Spa references (see Section 16 “Contact and Customer Service”)
  • The order details as listed in article 2, e, including the total price of the order;
  • An extract of the shipping method and a URL to access it directly;
  • An extract of the arrangements for application of the cooling-off period and a URL to access it directly.

Article 4. Proof
The information recorded by Les Thermes de Spa is proof of all transactions made by Les Thermes de Spa and its customers. The data recorded by the Les Thermes of Spa payment system is proof of transactions.

Article 5. Items and prices
All the items offered by the store are described in good faith and as accurately as possible. The offers and prices are valid on the day of consulting the website. They can be modified without notice. The prices of the products do not include shipping costs, which are invoiced in addition to the price of the products, purchased according to the procedures defined below and as indicated to the client before confirming the order. The prices shown include Belgian VAT. Belgian VAT is payable by all consumers. In any case, consumers subject to VAT are required to declare their VAT number when ordering. Les Thermes de Spa reserves the right to suspend the order if this information is not communicated or if the number provided proves to be incomplete or incorrect. Les Thermes de Spa cannot be held liable for errors contained in its offers. Please do not hesitate to notify us of an error via the form. We will correct it as soon as we receive your email.

We do our best to ensure that the products offered on the site are available, within the limit of available stock. If any product(s) is/are unavailable, the customer will be informed by mail within a period of two (2) working days following the order, and will have the option to modify, cancel or maintain the order for the missing item, in agreement with Les Thermes de Spa. If the customer maintains their order despite the temporary unavailability, the latter accepts longer delivery times than announced below. Shipping costs for a possible second delivery, due to the unavailability of one or more products in the same order, will be payable by Les Thermes de Spa.
Les Thermes de Spa will in no case be liable in the case of a definitive stock-out of one or more products and reserves the right to modify, at any time, its collection and change the list and ranges of products. The photos of products presented on the website are for illustrative purposes only.

The products offered on the site

We invite you to consult the description of each product to discover their features; in case of doubt or if you want further information, please don’t hesitate to contact the seller. The advice and product descriptions provide information on using the products and the desired results. In the case of improper use by the customer or results that do not meet the customer’s expectations, Les Thermes de Spa will in no case be liable for any possible inconvenience or the lack of results. The products offered on this site are hypoallergenic, however, the customer may still be allergic to one or several specific components. In case of doubt regarding the composition of a product, the customer can contact the seller using the contact details given below. The customer is advised to test the product on a small area of the face or neck (or on the inside of your elbow for body-specific products) and if there is no reaction within 24 hours, the customer may apply the product on their entire face and/or neck (or body for body-specific products). In the case of allergic reaction Les Thermes de Spa will not be held liable.


Payment by credit card
Payments by credit card are carried out on the secure site of Paypal. When confirming your order, you are automatically redirected to the website in order to carry out the payment. No information concerning your credit card will be sought or recorded on our website.  Our website also allows payment by means of a Bancontact card via the Ogone platform.

Payment by bank transfer
You can also pay for your purchases by paying in advance via bank transfer to our account BNP PARISBAS FORTIS NO. 001-4042060-49
IBAN: BE97001404206049
Bank: BNP PARIBAS FORTIS SPA Account 001-4042060-49
or electronically if you have bank services software. Upon receipt of your payment, your order will be processed and you will receive a confirmation email.
In the event that a payment extension is granted, non-payment of an invoice by the due date agreed in advance will render payable every other sum due, whatever the due date.

In the case of non-payment on the due date, a lump-sum contractual indemnity of 15% of the remaining balance due will be payable, with a minimum of €40. Moreover, annual moratorium interest of 12% will be due without any formal notice being necessary, as of the due date until the day payment is made in full and in addition to all other costs and any legal costs whatsoever. Les Thermes de Spa remains the owners of the goods sold until complete payment of the price of items. If we had to resort to a debt-collection agency, additional charges covering all of our costs will be added to what you already owe. We will also place you on our black list, the result of which would be to never accepts orders from you in the future.

Article 6. Shipping costs
Shipping costs of €6 incl. VAT will be charged in addition to the items ordered (for a minimum package of 2 kg), except when sending gift vouchers, which is free.


Article 7. Limitation of liability
We do not guarantee that the website “http://www.thermesdespa/boutique/catalog” will not suffer interrupted accessibility or will be free of errors. We do not guarantee the results arising from the use of “http://www.thermesdespa/boutique/catalog” nor the accuracy or reliability of the information provided on this site. The site is presented by Les Thermes de Spa “as is”. Les Thermes de Spa does not make any commitment or guarantee of any kind, either expressly or implicitly, as to the proper functioning of the website or to the information, content, items or products that are presented therein. To the extent provided for by applicable law, Les Thermes de Spa makes no guarantee, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a specified use. Les Thermes de Spa will not be held liable for any loss whatsoever arising from the use of its website, including, but not limited to, direct and indirect losses.

Article 8. Languages
Les Thermes de Spa offers online shopping services to customers in French, Dutch, German and English. The French language is the prevailing version in the case of a dispute.

Article 9. Archiving
Contracts concluded via the Les Thermes de Spa online store are archived by Les Thermes de Spa but are not made available to third parties – whether purchasers or otherwise – in relation to Les Thermes de Spa.

Article 10. Confidentiality
Please see our page devoted to this subject (respect for privacy) for more information.

Article 11. Applicable Law and Competent Jurisdiction
Belgian law shall apply. Only the courts of the legal district of Liège are competent.

Article 12. Contact and customer service
By e-mail:
You can contact us using the form.

By telephone
You can call us on +32 (0)87 77 25 60

By fax
You can fax us on +32 (0)87 77 50 66

By mail
You can send us a letter to the address:
Les Thermes de Spa
Colline d’Annette et Lubin
4900 Spa
Our VAT number is BE 0860.191.545

Cooling off period

In accordance with the Belgian Law of 6 April 2010 relative to commercial practices, information and consumer protection, the purchaser in their capacity as a consumer has a period of 14 working days, following delivery of the order, to notify us that they wish to cancel their purchase.
Notification of your cancellation may be sent via e-mail, fax or registered mail
In the event of a valid cancellation, you must return the items in their original, sealed packaging within a period of three (3) working days from the date on which the cancellation email, fax or registered mail is sent, attaching the invoice. Upon receipt of the returned item, we will refund the relevant order amount via bank transfer, on the condition that there are no clauses preventing the refund. The return shipping costs for the item will be payable by you, except in the case of non-conforming delivery. […]

However, the following are excluded from any returns:
– used products and those that are not intact (verification of the weight)
– products whose packaging is no longer intact, which has been opened, or is damaged.
– products that no longer have their original packaging.
– products whose storage conditions have not been followed.

Les Thermes de Spa would like to remind their customers that

  • The products presented on the website must be kept away from moisture, high temperatures and bright light. Product returns are payable by the customer and the package must be adequately pre-paid. Otherwise, it will be refused and returned to the sender.
  • The gift cards can exclusively be used on our dedicated website
  • The gift cards cannot be reloaded
  • The gift cards cannot be exchanged in cash


Contact and Customer Service

By e-mail:
You can contact us using the form.

By telephone
You can call us on +32 (0)87 77 25 60

By fax
You can fax us on +32 (0)87 77 50 66

By mail
You can send us a letter to the address:
Les Thermes de Spa
Colline d’Annette et Lubin
4900 Spa

Protection of Privacy

Les Thermes de Spa respects and protects your private life.
We appreciate the trust that you place in us, and all the personal information that you give us will be treated with the utmost care and confidentiality.
We collect personal information to process your orders as quickly and as simply as possible.
The information will also be used to offer you personalised services that will take into account your tastes and preferences.
Les Thermes de Spa complies with the Belgian Law of 8 December 1992 relative to the data protection with regard to processing personal information, as amended by the Law of 11 December 1998 transposing the European Directive of 24 October 1995. This Law provides that consent must be obtained from the person prior to being able to collect personal data concerning them; that personal data should be relevant, appropriate and accurate; and finally they must be collected for specific, explicit and legitimate purposes. The person for whom personal data is being collected has the right to access and rectify the data concerning them. Finally, the Law requires that a declaration be made to Belgium’s privacy protection commission if personal data is processed in an automated manner. What are information is requested? What is it used for? When you buy an item, we ask you to provide us with the following information:

  • Your e-mail address
  • Your full name
  • Your telephone number
  • Your VAT number, where applicable
  • Your shipping and billing address in the case of payment by credit card, the following information will be requested on the PayPal site (
  • Your credit card number, its expiry date and the 3-digit code (CVV). IMPORTANT: In no case does Les Thermes de Spa have access to information about your credit card details.

We use your browsing and purchasing habits to offer you more personalised services.
This information will enable you to submit suggestions and recommendations which might be valuable and useful.
We will always give you the option to inform us of your desire not to receive such information. If you no longer wish to receive this customised information, you can unsubscribe by clicking here, entering your password and confirming your decision on the “unsubscribe” page. We will also be able to use this information to inform you of changes and special offers that may be of interest to you. Les Thermes de Spa will always give you the option not to receive such information.
Simply send an e-mail to in order to stop receiving promotional emails or by clicking on the link located at the bottom of all our promotional emails. You can modify your data directly via the site (when making your order) or by sending an email to
By using the Les Thermes de Spa online store, you accept the Les Thermes de Spa’s privacy policy and agree that Les Thermes de Spa will collect and uses your data in accordance with the provisions mentioned on here.